Privacy policy

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Privacy Policy

Last updated: July 13, 2026

Prana6, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information: When you place an order or create an account, we collect your name, email address, shipping address, and payment information. Payment is processed securely by our third-party payment provider — we do not store your full credit card details.

Scent Profile Data: When you complete our questionnaire, we collect your responses about lifestyle, preferences, and scent memories. This data is used solely to formulate your custom fragrance.

Usage Data: We collect standard analytics about how visitors use our site, such as pages viewed and time on site.

2. How We Use Your Information

We use your information to:

  • Create and fulfill your custom fragrance order
  • Process payments and ship your product
  • Save your formula for future reorders
  • Communicate with you about your order
  • Send marketing communications (only with your consent — you can unsubscribe at any time)
  • Improve our products and services

We do not use your scent profile data for any purpose other than creating your fragrance.

3. Data Sharing

We do not sell, license, or share your personal information or scent profile data with any third party except as strictly necessary to provide our service:

  • Shopify — hosts our store and processes order data
  • Klaviyo — manages our email communications
  • Payment processors — process your payment securely. We do not store full payment details.
  • Shipping providers (USPS, UPS) — receive your name and address to deliver your order

We will never sell your data to advertisers, data brokers, insurance companies, employers, or any other third party.

4. Data Retention

  • Order and account data: retained while your account is active, or as needed to fulfill orders and comply with legal obligations.
  • Scent profile responses: retained so you can reorder without repeating the questionnaire.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Delete your account, scent profile, and formula — upon request we will erase all data associated with your account
  • Withdraw consent for marketing communications at any time
  • Request a copy of your data in a portable format

California residents have additional rights under the CCPA, including the right to know what personal information we collect and to request its deletion. We do not sell personal information.

To exercise any of these rights, email hello@prana6.com.

6. Cookies

Our website uses cookies to provide basic functionality (shopping cart, login sessions) and to understand how visitors use our site. You can control cookies through your browser settings.

7. Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL/TLS), secure payment processing, and access controls. While no system is 100% secure, we take your data protection seriously.

8. Children's Privacy

Prana6 services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

10. Contact Us

Prana6, LLC
106 Glen Ct, Danville, CA 94526

Email: hello@prana6.com
Phone: (415) 779-8192