Terms of service

Terms of Service

Last updated: September 20, 2026

Welcome to Prana6. These terms govern your use of prana6.com and any order you place with us. By accessing our website or placing an order, you agree to them. Please read them carefully.

1. Who We Are

Prana6, LLC
6280 W Las Positas Blvd, Ste B #1004, Pleasanton, CA 94588, United States
hello@prana6.com | (415) 987-5716

2. Overview

Prana6 creates custom, made-to-order fragrances based on individual scent profiles. Our services are available to individuals aged 18 and older.

3. Products and Services

Custom Fragrances: Each fragrance is uniquely formulated from the customer's scent profile questionnaire. No two formulas are the same. Our fragrances are Eau de Parfum concentration (20–22%), hand-blended in California from organic-certified oils, and contain no phthalates.

Discovery Kits: Sample sets allowing you to experience your formula before committing to a full-size bottle.

4. Orders and Payment

By placing an order, you agree to provide accurate and complete information. All prices are listed in USD. Payment is processed at the time of order. Applicable California sales tax is added at checkout. We reserve the right to refuse or cancel orders at our discretion.

5. Shipping and Delivery

Pre-orders begin shipping October 19, 2026. Orders placed from October 19 onward dispatch within one week. Delivery time is additional and depends on the service and destination. Custom event and corporate orders follow the dispatch schedule agreed in your written quote. Prana6 is not responsible for delays caused by shipping carriers. Risk of loss passes to you upon delivery to the carrier. Full details are in our Shipping Policy.

6. Custom Products, Reformulation, and Refunds

All Prana6 fragrances are custom, made-to-order products and cannot be resold or reused. We therefore do not offer refunds, returns, or exchanges on custom fragrances.

Instead, we offer a complimentary reformulation: if your fragrance isn't right, contact us within 30 days of delivery and we will reblend a revised batch at no charge. One reformulation per order.

If your order arrives damaged during shipping, contact us within 7 days of delivery at hello@prana6.com and we will arrange a replacement. See our Refund Policy for full details.

7. Formula Storage and Reorders

Your custom formula is saved in our system and can be reordered at any time without retaking the questionnaire. You may request full deletion of your formula and associated data at any time by contacting us.

8. Intellectual Property

All content on the Prana6 website — including text, images, design, logos, and formulation systems — is the property of Prana6, LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

Your custom fragrance is created for your personal use. The formula itself remains the intellectual property of Prana6, LLC.

9. Cosmetic Product Disclaimer

Prana6 fragrances are cosmetic products, not therapeutic or medical products. We make no health claims. Our products are for external use only.

Fragrance ingredients may cause irritation or an allergic reaction in some individuals. We recommend a patch test before first full use. Discontinue use if irritation occurs. If you are pregnant or have a known fragrance sensitivity, consult your physician before use.

10. Limitation of Liability

Prana6, LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount you paid for your order.

11. Governing Law

These Terms are governed by the laws of the State of California. Any dispute shall be resolved in the courts of Contra Costa County, California.

12. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of any changes. We encourage you to review this page periodically.

13. Contact

Prana6, LLC
6280 W Las Positas Blvd, Ste B #1004, Pleasanton, CA 94588
hello@prana6.com | (415) 987-5716